Retail & Consumer Goods

We help retailers deliver superior & seamless customer experiences.

Increase customer satisfaction with professional Retail BPO services

At SK Infotech Spectrum, we provide flexible and scalable retail customer support for all sectors of the consumer goods mix—including food & beverage, cosmetics, electronics, clothing and household goods. We blend technology with the human touch to help retailers drive brand loyalty and sales, streamline operational efficiencies and create remarkable customer experiences. Our specialist automation and intelligence teams can help innovate retail back office solutions by digitising low-priority tasks and providing retailers with the right data to enable in-store associates to engage with customers in more successful way.

Efficient Retail BPO With Custom Outsourcing Solutions

Make a Colorful Icon box filled with beautiful color and Icon.

Capability & performance

Eighty percent of people will stop shopping with a retailer if they experience poor customer service. As a preferred retail BPO partner, SK Infotech Spectrum services for retailers are handled by professional resources ensure all customer enquiries are handled with the utmost care. Our high-performing teams use the latest software Solutions

Scalability & flexibility

Retailers need to stay agile in order to maintain sustainable business growth. Employing an in-house team can be expensive and slow down business response to shifts in market demands and sales seasons. We have years’ experience providing rapidly scalable BPO solutions for retail companies and other consumer goods providers,

Innovation & security

Convenience may be the biggest factors driving consumer decision-making, but it’s technology that will elevate and protect the end-to-end shopping experience. Our specialist automation and intelligence teams can help you leverage provide 24×7 chat support and eliminate repetitive and time-consuming tasks through Robotic Process Automation (RPA)

Deliver value fast

At SK Infotech Spectrum BPO, we take information security seriously: our retail BPO services are backed by the most stringent compliance standards. Outsource Ecommerce call center for your retail business will introduce you to new strategies to improve your product. Expanding your options can provide new opportunities to grow. You can apply several services for your retail business and see which will work for your customers.

We understand that start-up retail outsourcing companies don’t need an extensive call center team. For this reason, we are not requiring any minimum number of seats for you operation. You will have the freedom to set up your own as we guide you along the way.

Service Offerings

24/7 Retail Answering Services
Inventory Management
Order Enquiry, Order-Taking
Pricing & Billing Assistance
Product Recalls & Returns
Return & Refund
Complaint Management
Complaint Management

SK Infotech Spectrum

Take Your Opertions to the Next Level with us

Find a new way to expand your business with high-performance talent.

Cost Efficiency

One of the leading reasons for outsourcing is price flexibility. Businesses over the world are fast adopting the low-cost, high output method.

24*7 support

Our agents go through rigorous training before they are deployed to start taking an active part in customer engagement. With support provided around the clock, customers in different time zones

Agile Scaling

With strategic outsourcing, you are ensuring an increase in productivity and efficiency of your resources. Be it handling seasonal work volumes, or scaling business

Do you have a business process that needs rethinking?

We deliver a competitive edge with our experts in finance and accounting BPO services.

Call Us